Can
I have my own Name servers?
Yes! For a one time set up fee
of just $299 you can have NS1/2.YOURDOMAIN.EXT so that the server appears
to be hosted by you, instead of us.
Can I have
my own security certificate instead of using yours?
Yes! Redglue
will purchase and install a Thawte or Verisign certificate for you at
your request. Thawte certificates are currently $250-$400 and that includes
the cost of installing and configuring it on your server. Verisign certificates
currently cost $450-$950 for purchase and installation.
What if
I want a different operating system?
You can have any OS installed
on your server that you would like. If the OS you choose has licensing
and registration requirements, you must purchase what is required or have
Redglue purchase it on your behalf.
What happens
if I want or need other software installed on the server?
Redglue
technicians will install many of the most popular third party software
programs for free on DEDA servers! If the software requires a license
you must of course provide that along the same guidelines as OS software.
How does
extra software or special operating systems get installed? Do you download
what I need to the server?
Whenever you need Redglue
technicians to install a different operating system, or special software,
you must send both the original disk (CD) and the registration information
to the Redglue main office so that we may
have it on file in your records. Alternatively, you can request that Redglue
purchase and register the software on your behalf. If Redglue
is requested to purchase the software, we will quote you a total cost
and wait for your approval of those charges before proceeding.
What happens
if I use more bandwidth than I'm supposed to, will I get surprise invoices
or have my server shut down?
Redglue
never gives surprise invoices! We also do not shut servers down for intense
bandwidth usage. Instead, when you place your order, the DEDA size that
you choose designates the amount of bandwidth you are allotted. Redglue
then uses bandwidth restrictors to ensure that you do not go over your
limit. So, instead of the site being shut down or generating surprise
bills, your site access simply gets slower. If you notice that your site
is extremely slow on a regular basis, you will then want to speak to a
technician regarding your bandwidth usage and upgrade options.
Do I get
e-mail if my server goes down for any reason?
You do not normally get e-mail
if the server goes down. This is because we have automated systems in
place that page our technicians when there are problems. This automated
system allows us to have your server back to normal in almost no time
at all. If for some reason there is a severe problem with your server
however, yes we do e-mail you to let you know what is going on and what
steps are currently being taken.
Can I add
RAM to my existing server instead of upgrading to another?
Yes! Additional RAM is billed
by 64MB increments. Each 64MB block is $25 setup and $20 per month.
Can I add
an additional hard drive, instead of upgrading my server?
Yes! Visit our Add
Ons page for current prices
Can I
buy RAM or a hard drive and ship it to you for installation on my server?
No. For quality control purposes,
we supply all hardware for the DEDA machines.
What is
BoB?
BoB is our nickname for the
Redglue "Backup on Board" system. This is
a customized backup solution offered for our DEDA clients instead of tape
backup. BoB ensures that your whole server hard drive is backed up every
24 hours, and checks room on the drive every 48 hours.
How do
I maintain my server?
All DEDAs come with standard
FTP. You can choose to have a third party administration tool such as
PCAnywhere, Remotely Possible, or ManageWise installed as well.
Do I have
full control over my server?
Yes! You have "root" or "super
user" access to your server at any time!
How do
I get my root password?
Simply call the main office
1-512-453-6933 - and speak to a technician to receive your login and password.
What if
I need help... with anything?
Our support options on the DEDA
machines varies according to the Operating system you are using. Please
visit the Support Options
section to see how each one differs.
Can I
run an adult site on a DEDA server?
No. You may view our full adult
policy here.
How about if
I get a DEDA and my own name servers, can I run an adult site then?
No. You may view our full adult policy here.
How do
I ask questions that aren't covered here?
Feel free to e-mail a DEDA
Specialist, or the main Redglue customer
support department.
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