Darn! That great domain name I wanted is already
taken...
We feel your pain. However, a little creativity can go a long way and
there are lots of great names left. Search
here.
Who will register my domain name?
We will! The domain registration will cost $50 for two years. When we
register (or transfer) your new domain, we will make you the "Administrative"
and "Billing" contacts and Redglue the "Technical
Contact". This way you have full control of your domain.
Do I still have to pay the registrar for my domain
name?
If you are reserving a new domain name, the answer is yes. Currently we
charge $50 for the first two years of registration. If you are transferring
an existing domain name, there is no charge.
What is the process for transferring my domain?
Redglue will take care of most new and transfer
request forms for you. If your domain is registered with Network Solutions,
you will be sent an e-mail from the registrar asking you to accept the
transfer request. Your current Web host will also receive this letter
and may veto it. This is what we call the "hostile host" and you do have
the authority to veto their veto (should the need arise). The prompt return
of this registrar e-mail on both parties behalf is important. The only
cost involved is the initial payment of the monthly server(if applys)
and domain registration. Other than that you may have a period of downtime
anywhere from 24-72 hours, depending on how fast the registrar is processing
orders and how fast you can upload your files to your IP address (this
is what you receive until the registrar has processed the domain registration).
Also remember that the ISPs all over the world have to update the new
changes in the registrar database. Most ISPs do this three times a day,
some as little as once per week. This may attribute to a little domain-downtime
as well. However your site will always be reachable via your IP address.
In order to assure prompt transfer make sure your e-mail address with
the registrar is correct. All of these factors included, give yourself
a good week to get your domain up. Another good idea is to forewarn all
participating parties of your moving by putting up a "We are moving" note
on your existing home page with moving dates and a reminder note to hit
"Reload" to refresh their cache to see the new page on the new server.
What if I want to upgrade? How? Do I pay?
Upgrading is free of charge unless you are switching to a DEDA (dedicated
server).
Do I get RealAudio/RealVideo?
Yes with the VS MID option or higher.
Do you support Frontpage?
Yes! Specify on Step 3 of the orderform that you would like Frontpage
Extensions and we will take care of it for you.
How can I check on the status of my order?
Send an e-mail here
and be sure to include your order confirmation number.
Can I get a secure server for credit card processing?
Yes! We offer a 5 MB secure (SSL) server for an added fee. You can use
this for secure order forms, databases, secure credit card transactions,
or anything else you wish. To order SSL be sure to select the checkbox
called "SSL" in the Server Add-ons part of the orderform.
I want Auto Responders!
You get 1 Auto Responder with our VS MINI option and unlimited Auto Responders
with our VS MEGA and higher options. Of course you also get our easy-to-use
Webnifty™ Auto Response Manager.
What if I want more domains?
This falls under the category of "virtual hosting", which we offer with
all of our server packages. Get more
information on virtual hosting.
What if I need a dedicated server?
For high performance/bandwidth/space/security requirements we are proud
to offer our new line of dedicated servers. Get full info here.
Can I run an adult site on any server?
No. View full details of our adult
policy.
